By Eric Renner Brown
Updated October 21, 2015 at 09:02 PM EDT
Credit: Alexander Tamargo/Getty Images

Janet Jackson and her team were recently accused of deleting fans’ Instagram videos taken during the singer’s current tour.

“Without warning,” one concertgoer told Page Six of the deletions. “Every. Single. Photo. Gone.” According to users, Instagram explained in emails that it removed the videos because “a third party reported that the content violates their copyright.”

But now, Jackson has responded to the reported incidents. “I have been listening,” Jackson wrote in a statement she shared via Twitter on Wednesday. “I want you to know that I enjoy watching the short video clips of how you are Burning It Up at the Unbreakable shows. Please keep posting them.”

Jackson, however, added that her team is “passionate about protecting the intellectual property we are creating for the tour and possible future projects.”

“It was never their intention, acting on my behalf, to have social media accounts removed,” Jackson wrote. “Permitting the use of long clips does present a contractual problem for these projects. I hope you understand. I trust the fans will use their short recordings for their own memories and to share on their social media networks of choice. I have asked my team to change their approach and allow you to engage socially with these videos. I know I wouldn’t be here without the love I stand on.”

Instagram, too, released a statement about removing the photos and videos. “When we receive a valid report of intellectual property infringement, we’re legally required to remove the reported content and to disable the accounts of repeat infringers,” read a statement released by Instagram. The social media platform also suggested that some of the disabled accounts resulted from a bug out of the hands of both the company and Jackson’s jurisdiction.

“We have identified a bug that resulted in the removal of accounts that shouldn’t have been removed,” an Instagram representative wrote. “We have fixed the bug and are in the process of restoring the impacted accounts.”

Jackson’s tour for her recent album Unbreakable continues through June 2016.