Assassins Creed Unity
Credit: Ubisoft

Ubisoft is owning up to its mistakes. After the release of Assassin’s Creed: Unity was met with overwhelming disappointment owing to a myriad of technical glitches, Ubisoft Montreal & Tornoto’s CEO Yannis Mallat sent out an email to users apologizing for the defects.

“Unfortunately, at launch, the overall quality of the game was diminished by bugs and unexpected technical issues,” Mallat wrote. “I want to sincerely apologize on behalf of Ubisoft and the entire Assassin’s Creed team. These problems took away from your enjoyment of the game, and kept many of you from experiencing the game at its fullest potential.”

Set in 18th century Paris at the height of the French Revolution, users play as protagonist Arno Dorian, who is on a quest for revenge after both his Assassin father and later his Templar adoptive father are murdered.

But the glitches made the game difficult to navigate—and far from revolutionary following the open world of Black Flag. Among the biggest user complaints for the game included problems with facial generation and issues with controlling Arno (Check out some great gifs here).

“We’ve been working hard to fix the problems players are reporting, and the patches we have released so far have resolved many of them,” the statement continues. Ubisoft previously released two patches to address those issues, but a third patch was being released on Wednesday “which fixes a variety of specific issues related to the game’s stability and performance, matchmaking and connectivity, gameplay and menus.”

Hoping to keep Creed fans from fleeing the franchise, Ubisoft is offering the upcoming Unity Dead King DLC free for everyone. Season Pass holders, meanwhile, will also be given the choice of one additional game from a selection of Ubisoft titles for free.

“We will continue striving to make Assassin’s Creed one of the most ambitious and innovative franchises on the market, and we thank you for your continued loyalty and support,” the statement concludes.